Welcome to Wellness Supply Co! Experience the power of wellness with our premium products designed to enhance your well-being. As a special thank you, we're offering you an exclusive 15% discount on your first order.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
At Wellness Supply Co, we want you to be completely satisfied with your purchase. We offer a hassle-free and easy 2-week refund policy. If you are not completely satisfied with your purchase, you may return the item within 2 weeks of purchase for a full refund or exchange. Please note that items must be in their original condition and packaging, and you will need to present a receipt in order to return or exchange items.
To initiate a return, please contact us at [email protected] or call us at +1 (909) 570-9999. Our customer service team will provide you with a return authorization number and instructions on how to return the item.
Please note that shipping and handling charges are non-refundable, and customers are responsible for the cost of return shipping. We recommend that you use a shipping method with tracking and insurance when returning items, as we cannot be responsible for lost or damaged packages.
Once we receive your returned item, we will process your refund or exchange within 5 business days. Refunds will be issued in the same form of payment used for the original purchase.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are here to help you and want to ensure that you have a positive experience with Wellness Supply Co.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 33527 Yucaipa Blvd C9, Yucaipa CA, 92399, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 33527 Yucaipa Blvd C9, Yucaipa CA, 92399, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost
